Returns, Refunds, and Exchanges

If you’re not happy with your purchase, we’re not happy and we will make it right.

You may return or exchange your purchase online at for up to 14 days after purchase, excluding special orders, custom designed merchandise, ear piercing earrings, and items engraved with personalized information.

Preparing Your Return

To return a shipped item to, please follow these steps (they're also on your packing slip).

  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box,
  • Ship your package pre-paid and insured for the full purchase price.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We will credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
  • All returned items must be in original condition, no scratches, or imposed damage to the jewelry items will not be refundable.   The item must be in its original condition. isn't responsible for merchandise that's not received or not returned in accordance with these terms.